Vodacom failing to cancell contract and failing to respond to requests

On 5 May 2020 I had a telephonic conversation with an agent from Vodacom requesting the cancellation of a Vodacom contract. I was informed that this would be actioned, and received a sms with reference number confirming my query has been escalated, and on 6 May 2020 another sms advising that the query has been closed.

Upon activating my Vodacom App in May 2022, I noticed that I have still been billed for this old contract ever since May 2020 until date hereof.

On 25 May 2022 I sent Vodacom an e-mail to *** (address found on Vodacom's website) with all my detail again requesting the cancellation, as well as requesting being reimbursed ever since May 2020. I received an automated response requesting additional information, which I responded to on 25 May 2022. I received no further response from Vodacom.

On 6 June 2022 I phoned Vodacom's cancellation number and spoke to a consultant, explaining my problem and again requesting cancellation of the contract. The consultant attempted to convince me to upgrade the contract which I refused, and then offered me a 3-month discount on my other main contract to be nice. He advised me that they will have no problem reimbursing me, and that they will phone me back within 3 days regarding my request.

Once again, nobody phoned me back.

On 15 June 2022 a sales consultant from Vodacom phones me in order to sell a new contract. I informed him that I am still awaiting the resolution of my query, and am not interested in any new contract. He informed me that he will escalate my query.

Once again no further feedback.

On 30 June 2022 I receive a sms from Vodacom informing me that the number that I want cancelled, has instead been upgraded and extended until 29 June 2024.

How is this possible?

To everyone out there, think twice before you sign up with Vodacom. If they treat me, being a long standing customer, like this, why will they treat you any better?