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Mpumelelo M

1 reviews | Active since Oct 2020

31 Oct 2020, 05:49

Vodacom failing to cancel my contracts.

I had four contracts with Vodacom, one for my dad, my brother, wife and I. Two contracts have expired and I informed vodacom to close them in May this year. It's now October and the contracts have not been canceled. I called them from May and everytime I did they would say that they would cancel them beginning of the next month. It has been almost six months without these contracts being canceled. I went to the vodacom store countless times to get help there but I was informed to call the vodacom customer care cancellation division which I did numerous times. My attempts have failed. I have however reversed two payments, one for this month and the other for the previous month. My challenge is that they might blacklist me because of this.

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2020, 12:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team