Vodacom failing to assist customers and taking my money without consent

I have been trying to cancel my contract since last month and I keep getting sent to a stupid chat bot that has done nothing to assist me yet the company proceeded to attempt to take my instalment !! They have intentionally made themselves unreachable so we can be subjected to fees on contracts we no longer require. When I choose the option to speak to an agent on the live chat it says “all agents are busy”, EVERYDAY!!?? What a joke! There is no response to queries on their customer service email ! This is basically *****ing my money now!

I am overseas and cannot call! I need to contract cancelled because I have never even used your data for over a year now !!