VODACOM FAILING

Vodacom consultants called me to upgrade my contract "apparently" with no charge and i agreed and when i received a quote later in the month i called vodacom to cancel the upgrade as the consultant I had spoken to said I had 30 Days to cancel and i was still within my 30 days.

I have been calling vodacom since the 9th May trying to cancel the upgrade to no avail and all the consultants are telling me is that they will escalate it and up until today it still has not been escalated.

I am finding it harder to speak to a manger at vodacom as it is really too much now and no one is helping me at all