aB
alan B
1 reviews | Active since Dec 2009
19 Dec 2023, 11:41
Vodacom failing
I would never recommend using the Vodabucks store as I ordered on the 25/11/2023 4 powerbanks and the website claims 7 to 10 days for delivery I have logged three service requests with them to enquire as to a eta and all they can say is we dont know whats happening as the company that does the orders doesn't respond or read the emails that they send all three times I have asked for a supervisor to call me well that will never happen either Vodacom must pull up there socks as there own staff even say they don't know what to do
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Replies (2)
Vodacom's replyOfficial
19 Dec 2023, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Dec 2023, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
aB
alan B's updateReviewer Update
10 Jan 2024, 10:06Query was only resolved as I had to contact the supplier as Vodacom said that Celcom doesn't do there job by replying to emails and its not there problem
aB
alan B's update10 Jan 2024, 10:06
Reviewer Update
Query was only resolved as I had to contact the supplier as Vodacom said that Celcom doesn't do there job by replying to emails and its not there problem