1 reviews | Active since Apr 2017
Vodacom failes to update my contract plan.
Vodacom is failing to respond with a problem i have with my contact plan. On my online profile and my vodacom app it shows that i am sepose to receive 400 MB, 400 sms and 150 min voice time but every month i only receive half 200 MB, 200 sms and 75 min voice time. I contacted vodacom customer support and they said that my app was not updated so i updated my app and it still shows the same and the same information is given to me on my online profile. Vodacom customer service gave my problem over to the technical department they have send me an email that they will contact me in 2 days regarding the problem i am experiencing, that was 3 weeks ago. I have send an email asking them to fix the problem or to give me what i am sepose to get. I have received no response.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been resolved.
Regards
Vodacom Consumer Website Tea
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been resolved.
Regards
Vodacom Consumer Website Tea
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been resolved.
Regards
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been resolved.
Regards
Vodacom Consumer Website Team