1 reviews | Active since Sept 2018
Vodacom failed upgrade
I have done an upgrade with Vodacom's call center on 23 July 2018. The consultant that assisted me is called Christopher.
After 2 weeks I queried Vodacom, because I did not receive my handset. After several (+-20) phone calls to Christopher and his superior Sameera Chetty, I am still paying for a device I don't have and they can not tell me when this will be sorted out. Why does it take 5 minutes to get a new contract, but Vodacom cannot solve a problem on an account in almost 2 months.? I was even charged R150 for an upgrade that was not done correctly.
I would strongly discourage everyone to upgrade with the call center. Rather go to a store or better, an istore to do your upgrade.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Gert,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA
Best regards,
Dear Gert,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA
Best regards,