IM
Ian M
1 reviews | Active since Aug 2021
16 Sept 2021, 12:52
Vodacom failed to verify my identity
My case with Vodacom remain unresolved because the investigator don't want to admit that they failed to verify my Identity properly. How come someone walk into one of their Vodashop without my Identity document and do a sim swap it is clear to me that we are not safe with this service provider.
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Replies (2)
Vodacom's replyOfficial
16 Sept 2021, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IM
Ian M's updateReviewer Update
16 Sept 2021, 21:27I have been waiting for your call
IM
Ian M's update16 Sept 2021, 21:27
Reviewer Update
I have been waiting for your call