AB
Almitra B
1 reviews | Active since Oct 2014
05 Jun 2025, 08:33
Vodacom failed to service a customer yet again
I moved and phoned the Vodacom call centre to update my address about a month ago Agent told me it'll only show on my new invoice Get the invoice this month Old address reflecting I continually just get bad service with Vodacom agents and it's happened so many times I don't even know why I'm surprised anymore Please for the love of bunny rabbits can the company setup something on the app where we can update personal details?
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
05 Jun 2025, 09:36 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jun 2025, 09:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AB
Almitra B's updateReviewer Update
04 Jul 2025, 14:12I did respond to the mail you sent and it's still wrong ***
AB
Almitra B's update04 Jul 2025, 14:12
Reviewer Update
I did respond to the mail you sent and it's still wrong ***
