AB
Almitra B

1 reviews | Active since Oct 2014

05 Jun 2025, 08:33

Vodacom failed to service a customer yet again

I moved and phoned the Vodacom call centre to update my address about a month ago Agent told me it'll only show on my new invoice Get the invoice this month Old address reflecting I continually just get bad service with Vodacom agents and it's happened so many times I don't even know why I'm surprised anymore Please for the love of bunny rabbits can the company setup something on the app where we can update personal details?

0
Replies (2)
Vodacom
Vodacom's reply05 Jun 2025, 09:36
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
AB
Almitra B's update04 Jul 2025, 14:12
Reviewer Update
I did respond to the mail you sent and it's still wrong ***