Vodacom failed to respond

It has been 2 weeks and this is the 3rd complaint about the same issue that I reported and was eventually contacted by customer care and was promised that he will personally take care of this issue and make sure it was resolved asap. I take it that this customer care consultant realized that dealing with Vodacom to solve issues is not an easy task and gave up. This complaint will be answered by an automated copy and paste response by Vodacom claiming we are sorry and a consultant will call you back. Next week this time I will post another complaint regarding this issue as proof that Vodacom does not have an efficient customer care service.