Vodacom failed to refund and not allowing number port to Cell-C

I assume Vodacom attempted to contact me regarding the complaint lodged on 5 May on hellopeter. I picked up the phone in each instance but the call would drop from the call-centre. This did not happen with any other calls. I bring Vodacom's attention to the fact that the law is clear on Money paid erroneously into bank accounts; that the spending thereof is ********. I would argue that the same applies to airtime accepted for a sim card which vodacom assigned to another person. Especially since it was immediately brought to the attention of Vodacom. It has been nearly a month. No resolve. I would also like to know why you have refused the transfer of my number to Cell-C. If we cannot resolve this today I shall have to take this up with ICASA.