1 reviews | Active since Jul 2017
Vodacom failed to provide service
<p>Vodacom is quick to call and promote products. We agreed to such a call on the 5gig per month plan which include a mobile modem. It is now 16 days since delivery and 13 days since we started to call some call centre who is absolutely *********** in solving problems. Firs it was 24 hours according to them for the sim to be activated but we are now on the fourth 72 hours and THE SIM IS STILL NOT ACTIVATED!!! We were told by the call centre that there is a baclog but frankly, this is not my problem. We will return this modem to the CEO's office at vodacom with a letter informing him/her about the horrible service one get from Vodacom. Corporate bullies!!! Shame on you !!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No, that is a false statement. The problem is not solved and the modem still dont wor**** Please arrange for the couriers to come and collect this JUNK and we will cancel the monthly premium because I will get better service from CellC.
No, that is a false statement. The problem is not solved and the modem still dont wor**** Please arrange for the couriers to come and collect this JUNK and we will cancel the monthly premium because I will get better service from CellC.