Vodacom failed to follow Icasa

Item: Vodacom
Rating: 1

Vodacom must not say they are governed by the rules and regulations of ICASA; If they truly are, the below messege i was not suppose to get it if they followed the rules of icasa

You've used out-of-bundle data to the value of R50.1 on ********** 120 so far this month. To view balances, buy bundles and save, dial *135# or use the My Vodacom App www.vodacom.co.za/app

Thats means Vodacom still eats people's money

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 May 2019, 07:04

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply15 May 2019, 07:04

Official

Vodacom's replyOfficial

15 May 2019, 14:06

Dear Masango

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply15 May 2019, 14:06

Official