Vodacom Failed to Finalise Cancelled Contract – No Settlement Letter Since October

I cancelled a Vodacom contract wich ended 2021, in October last year. Since then, I have been unable to obtain a settlement letter, despite numerous follow-ups via call centre and support channels.

Every time I contact Vodacom, I receive contradictory information — some agents say the contract is cancelled, others say it is not. To date, no settlement letter has been issued, and no one can clearly explain the status of my account.

This ongoing failure is unacceptable and is directly affecting my ITC/credit profile, through no fault of my own. After months of trying to resolve this internally, I have lost confidence in Vodacom’s ability to manage a simple cancellation process.

I am requesting: Immediate confirmation of the contract cancellation Issuance of the settlement letter without further delay Written confirmation that my ITC/credit record will not be negatively affected

If this matter is not resolved urgently, I will have no choice but to escalate it to ICASA and the National Consumer Commission.

I expect Vodacom to finally take ownership and resolve this matter.

#Vodacom#noownership#badservice#noclientservice