Vodacom failed to close my account and handed me over to attorneys without notice

Vodacom Failed to Close My Account and Handed Me Over to Attorneys Without Notice

I am extremely disappointed with Vodacom’s handling of my account.

I requested that my account be closed, however Vodacom failed to action this request. After that, I received no communication whatsoever — no calls, no emails, no final statement, and no warning that the account would be handed over for legal action.

I only discovered that my account had been handed over to attorneys by checking my credit profile, which is unacceptable.

What makes this even more frustrating is that: • The appointed attorneys refuse to provide anything in writing to allow me to review and settle the account. • Vodacom does not provide a functional legal or collections contact email. • Every attempt to contact Vodacom results in automated responses with no human assistance.

I am willing to resolve this matter, but Vodacom’s lack of communication, transparency, and accountability has made it unnecessarily stressful and damaging to my credit record.

I am requesting: 1. Written confirmation of the outstanding amount 2. Proof of the handover 3. A proper resolution so this matter can be settled and corrected

Vodacom’s customer service in this matter has been extremely poor, and I would caution other customers to keep written proof of every interaction.