VODACOM FAILED TO CANCEL MY CONTRACT AS REQUESTED AND STILL DEBITED THE MONEY

I have been trying to cancel my data contract with Vodacom since December. Everytime I call there is always a problem, waiting for 20mins for someone to actually answer the phone, they were off line, then there was a massive cancellation fee. They advised me to call end Jan 2019 as my contract ended in February 2019.

So I called at the end of Jan 2019 and I was told my contract had been cancelled, I would be debited for the last time in February 2019.

I checked my account today to make sure nothing had been deducted for March 2019 only to see that March had in fact been deducted and on top of the normal monthly deduction, an extra R130 on top of that was deducted.

So whoever advised me the cancellation had been attended to either did not do her job properly or **** to me.

Vodacom I want my money bac****!!!! Your service delivery is pitiful and I honestly feel sick to my stomach knowing that I now have to sit on hold for God knows how long for someone to answer the phone and beg for someone to repay my money and actually cancel my data line.