LM
Lucille M
1 reviews | Active since Sept 2010
01 Apr 2021, 10:28
VODACOM FAILED TO CANCEL CONTRACT ON 2 JANUARY 2021
I cancelled my contract telephonically on 2 January 2021 but Vodacom has failed to action the instruction. they have been debiting my account for the past two months and still require me to for April 2021. Basically *****ing my money. I want a refund based on the data that I did not utilise as the device is on Fibre at home. I want the contract cancelled at the date at which I requested.
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Vodacom's replyOfficial
01 Apr 2021, 11:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Apr 2021, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lucille M's updateReviewer Update
01 Apr 2021, 17:30I received an email stating cancellation for 01 April 2021 which is incorrect. I requested this 02 January 2021 and the prepaid should have been activated 01 February 2021. I want my credit for February 2021 and March 2021. I did not cancel today, I cancelled 02 January 2021 put that on email.
LM
Lucille M's update01 Apr 2021, 17:30
Reviewer Update
I received an email stating cancellation for 01 April 2021 which is incorrect. I requested this 02 January 2021 and the prepaid should have been activated 01 February 2021. I want my credit for February 2021 and March 2021. I did not cancel today, I cancelled 02 January 2021 put that on email.