MP
Magriet P

1 reviews | Active since Oct 2017

22 Oct 2017, 17:37

vodacom failed to bill as agreed in contract. They overcharged and want me to pay the penalty to cancel contract

Vodacom failed to keep the contract. I had to ask for invoice to be emailed . They sent me from branch to accounts.. no one taking blame for their mistake. They wanted to bribe me with giving me extra GB.

0
Replies (1)
Vodacom
Vodacom's reply23 Oct 2017, 06:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team