Vodacom failed me as their customer

After 7 months of my last review, it still a shame and still hurts to the core, that I had not been refunded back money that was ****** from me due to Vodacom authorizing a simswap without my permission. Still surprises me that a simswap can be done online via a Robot (Tobi), and without true verification of the actual customer, according to them by just answering 3 (Yes / No) general knowledge or guessing game questions called security questions. 1: "Do you use an Alcatel cellphone" 2: Waa your last recharge for R100.00" are some of their security questions. Vodacom does not care about their customers at all. I have 1st hand experience, they do not want to take accountability if their failure.