Vodacom failed me as a customer,

Vodacom has failed me dismally, I’ve had a contract with them for almost 7 years and 2 years ago I added 2 more lines.

They blocked my line from calling their call centre in mid October 2024 todate by so doing unfortunately I cannot upgrade nor cancel my lines, ands I am due for an upgrade… last week I had to call their call centre using someone’s number still they didn’t fix the issue, this is such an inconvenience. I’ve written a review here to no assistance, I wanna cancel my contact with them. How do I keep lines with a business that blocks me when i query my account I honestly don’t agree with how they do business.

I want to cancel my lines with them as my contact has come to an end however they don’t wanna assist all they can do is block my line from calling them , then I’ll be responsible for paying those bills month end while I called to cancel and they block my lines and they don’t wanna take accountability for blocking the line they pretend to no nothing about such.

They say they will call back to talk to their managers then they don’t return the call.