VODACOM FAILED ME AND IAM VERY MUCH DISAPPOINTED

I had 3cellphone contracts with vodacom,on the 19th of May i called Vodacom wanted to cancel 1contract prematurely so and cancel the device on the other one so that i can be left with data bundle subscription, the quotation for both cellphones was sent to me via email and i went to the bank the same day to pay the amount that was mentioned on my quotations.On the 20th of May i faxed them the 2signed quotations, proof of payments for both cellphones and a copy of my Id for them to process my request. I called them again on the 22 of May to check the progress and i was told that the contract is cancelled but the device could not be cancelled because there was an outstanding amount of R135.09 for VAT that i was supposed to include on my payment, i only paid that amount on the 2of June and emailed the proof of pyment to retentions and cancellation dept n stated that all the other documents were sent with the proof of first payment.<br> <br> Now that ive made the payment the story has changed, they say they cant find the quotation and the id copy that ive faxed to them on the 20th of May instead they deducted my bill for the 2 cellphones frm my R1100.02 thats meant for device cancellation.