JM
Justin M
1 reviews | Active since Jun 2019
01 Jul 2019, 17:51
vodacom failed in cs department
to who it may concern.
I'm am tired of contacting CS,I've contacted lenovo as well,regarding my problem I have with you. I have received a credit note from lenovo for my 2month old laptop that was unrepairable,stating that I should request a new device from vodacom.
I went on to forward the document to forward the letter to *** on the 21 June 2019 doc nr: lec128## I haven't gotten any response back since then. my argument is that,when account is in areas,vodacom is quick to response.
I need assistance please, cs is helping the client until the client is satisfied,going the extra mile.and I'm fed up already. or perhaps I should work at vodacom and show your people what customer service is.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jul 2019, 08:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Jul 2019, 10:13Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed that you have been contacted and feedback provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed that you have been contacted and feedback provided.
Regards
Vodacom Consumer Website Team
Vodacom's reply04 Jul 2019, 10:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed that you have been contacted and feedback provided.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, you have confirmed that you have been contacted and feedback provided.
Regards
Vodacom Consumer Website Team
JM
Justin M's updateReviewer Update
05 Jul 2019, 09:56good day
thank you for the feedback as per our voice conversation.
but I really think like minds is the problem here..
the slow feedback and not keeping the client up to date with progress.I couldhve had my device already and its Friday already ,its going to be the 3 week waiting..
vodacom I do apolozise for putting you at fault.for he past week I have received more emails and calls from vodacom cs then I got from likminds concerning my problem.
thank you for the feedback as per our voice conversation.
but I really think like minds is the problem here..
the slow feedback and not keeping the client up to date with progress.I couldhve had my device already and its Friday already ,its going to be the 3 week waiting..
vodacom I do apolozise for putting you at fault.for he past week I have received more emails and calls from vodacom cs then I got from likminds concerning my problem.
JM
Justin M's update05 Jul 2019, 09:56
Reviewer Update
good day
thank you for the feedback as per our voice conversation.
but I really think like minds is the problem here..
the slow feedback and not keeping the client up to date with progress.I couldhve had my device already and its Friday already ,its going to be the 3 week waiting..
vodacom I do apolozise for putting you at fault.for he past week I have received more emails and calls from vodacom cs then I got from likminds concerning my problem.
thank you for the feedback as per our voice conversation.
but I really think like minds is the problem here..
the slow feedback and not keeping the client up to date with progress.I couldhve had my device already and its Friday already ,its going to be the 3 week waiting..
vodacom I do apolozise for putting you at fault.for he past week I have received more emails and calls from vodacom cs then I got from likminds concerning my problem.