Vodacom failed debit order fine in time of the pandemic

My debit order did not go through on the end of July ‘20.It was an accident that I did not have enough money in my account that day.Today I phoned Vodacom after a week of trying to get through to customer care where they told me that they are going to charge me an extra R100.88 just because my debit order failed.1/3 of my account amount extra?!No other service provider penalizes their clients for such petty mistakes especially in this time of the pandemic and people struggling to get by.The bank already charges for an unpaid debit orders!I am going to pay the monthly installment of July today via eft but the penalty amount is very unreasonable.I think it’s disgusting of Vodacom to treat loyal customers this way in difficult times!I’m cancelling all our vodacom contracts asap.