Vodacom failed completely

5 days ago I wrote my complain about vodacom same day an agent called instead of him helping me to clear my name and get me out this mess they created he told me we all human and we make mistakes, just like that so in short it was okay for Vodacom to open a contract phone without any docs provided and I have to pay for something I didn't do when I complain am reminded they are human beings and I should let this go. I know the matter is now in the forensic depart and they send a letter informing me that Vodacom processed the application without any docs they don't seem to be helping either people sort out the problem please what happened here was totally wrong and someone must be held accountable, ineed to clear my name for good can somebody who knows his story call and explain