vodacom failed AGAIN.

So, I complained about no service from Vodacom on here because I haven’t had any or very little signal for months. They contact me pronto and acknowledge that they don’t have coverage in my area.

You already acknowledge that you DONT have service here so let’s start from there.

Dear Customer, kindly note that we are looking at improving coverage for your area in the near future. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Store / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Kind regards, Vodacom.

They then tell me to look into a signal booster than cost between R7000 - R17 000 ! Obviously I have to pay for it myself. If they know they are not capable of providing a decent service they should found out were the clients are before taking their money. It’s not as I live in the sticks. South Coast is hardly that. Or they should let the potential client sign a document that clearly states that vodacom can’t guarantee service but the client will pay even if they can’t provide service. After they told me to get a booster they are MIA. Haven’t heard anything again. Way to go vodacom.