Vodacom FAIL - No Customer Service and cant run their own infrastructure

<p>On Monday (16/06/20) a request was made that "SMS Raoming" Should be activated on a line as the person wouldbe travelling abroad. The Customer Care consultant assured her that it will be active within the next hour. After an hour passed it was not yet activated, she called again receiving the same promise and result. After a third call she was assured it will be active when she lands abroad. This did not happen. She now can't call/SMS, yet Vodacom refuses to fulfill her request without speaking to her. I find it absurd that given the information, and the previous (3) requests on Monday that they refuse to activate the service and just complete the request without speaking to her - She is cut off thanks to their inability to provide a service.</p> <p>At least thanks to Wifi she can still use OTT services like Whatsapp, which actually works without having to deal with imbeciles who can't activate a simple thing like a pedefined service.</p>