OC
Oliver C

1 reviews | Active since Sept 2014

08 May 2021, 13:06

Vodacom Fail

Since March 2021 I have been trying to resolve a problem with my number on the Vodacom network. I have traced it to be when clients or friends that are the Cell C network call me, they get a response to say that this number does not exist and when I call them back from my phone it works. I have called the call center multiple times and been in store twice. As of Monday the 10th May 2021 I will be moving to MTN. I cannot afford for clients not to be able to reach me on my number and Vodacom has failed to resolve the issue they have on their network.

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Replies (1)
Vodacom
Vodacom's reply08 May 2021, 15:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team