AH
Andre H
1 reviews | Active since Jan 2024
08 Feb 2024, 14:53
VODACOM FAIL -AGAIN
My 3RD time here, each time I complain here SUDDENLY, our Network is fine and we get signal. Yesterday you called to ask if the Network was fine and it was BUT today, NO SIGNAL AGAIN!
By the way, this is the 15th ticket since September 2023 but the first complaint was back in Jan 2023, go figure ! I desperately want to get the contact number of senior people in Networking but the consultant [Customer service- what a joke !!] is NOT allowed to share or e-mail me !!
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Vodacom's replyOfficial
08 Feb 2024, 15:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2024, 15:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team