1 reviews | Active since Nov 2011
Vodacom fail again !!
I have cancelled my month to month contract at the beginning of the month of June and I received a confirmation that it was cancelled and that is would move to prepaid. Very disappointingly the retentions that were being offered was shocking as why do you only want to offer this when one wants to cancel rather offer this to keep clients.
After confirmation I find that an amount has been debited off my account now the beginning of this month again which I would like to request a refund as I dont know why I am being charged for a contract which I dont have. Then of course bigger frustration trying to contact anyone to try resolve this. I gave up and Tobi is unable to assist me and you dont respond to emails so hopefully I can get a response from you here. Sadly Vodacom has failed me yet again and hopefully this will be the last complaint as I just want a refund and then I not longer have to deal with Vodacom as it has only been painful.
Thanks Jeannine
If you say this was for the June invoice then why was a higher amount taken than the normal monthly amount? Very strange how now suddenly there is an increase in the monthly fee the same time that I cancel my contract. PLease confirm why there was a higher amount deducted from my account when a cancellation notice is given. As far as I was told you bill in advance so why was an amount taken when I had cancelled my contract?
Vodacom has failed yet again and so sad to see how you treat your loyal subscribers.
If you say this was for the June invoice then why was a higher amount taken than the normal monthly amount? Very strange how now suddenly there is an increase in the monthly fee the same time that I cancel my contract. PLease confirm why there was a higher amount deducted from my account when a cancellation notice is given. As far as I was told you bill in advance so why was an amount taken when I had cancelled my contract?
Vodacom has failed yet again and so sad to see how you treat your loyal subscribers.