JB
Jaco B
1 reviews | Active since Jul 2011
05 Mar 2021, 13:42
Vodacom fail
In between upgrades and actually having to talk to vodacom, I have no issues. BUT when trying to contact vodacom about issues that I need resolved it is really mission impossible. The consultants do not have access to information pertinent to their consumers. They are advertising products that they cannot deliver claiming covid is causing the issues. Understandable at most. But why place products on you site when you know you do not have stock. It's like post selling items you think you might have when things go your way.
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Replies (3)
Vodacom's replyOfficial
05 Mar 2021, 14:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2021, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JB
Jaco B's updateReviewer Update
05 Mar 2021, 14:34well thank you for the copy and paste.
JB
Jaco B's update05 Mar 2021, 14:34
Reviewer Update
well thank you for the copy and paste.
Vodacom's replyOfficial
05 Mar 2021, 14:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that your concern has been noted and we do appreciate your feedback.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2021, 14:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that your concern has been noted and we do appreciate your feedback.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,