EvdM
Estelle van der Merwe

1 reviews | Active since Nov 2022

05 Nov 2022, 20:52

Vodacom facilitates theft

I took out an LTE contract with vodacom for R599 per month and at the start of 2022 I received a bill exceeding this monthly fee. I queried it and turns out it was these entrainment services that charge you daily or VAS services with a daily charge. I was told how to block these on the app and vodacom credited me the excess amount I paid. A few months ago I received another account from vodacom and there was an entrainment fee again added to my account which pushed my account over R1000. I checked and the blocks were still in place. I emailed vodacom to resolve the issue but was told that they would just stop the service but no credit was given. The next month I received another account for over R1000 and again I contacted vodacom and lodged two disputes regarding these accounts. I have not heard from vodacom or received credit. These services were not approved by me. I did not sign up for them and in fact they should be blocked so they could not rack up these huge bills and yet I had to pay. I'm disappointed and seriously irritated with vodacom's service.

0
Replies (2)
Vodacom
Vodacom's reply06 Nov 2022, 22:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 
EvdM
Estelle van der Merwe's update10 Nov 2022, 09:11
Reviewer Update
Dear Vodacom,

If that is true why have I not received a statement or invoice from you this month? The debit order that came off my account this month was R652.99...I signed up for a R599 contract. I do not want nor did I consent to additional charges.

Regards
Estelle