rR
robin R

1 reviews | Active since May 2016

03 Aug 2017, 18:02

Vodacom Facilitates ***** Payments on my Vodacom account

<p>I have had Hundreds of deductions totalling literally thousands of Rands, made from my Vodacom account by third party Service Providers who in my opinoin **********ly Subscribed to my Account. Operators Like Opera, Droiderator etc take multiple Subscriptions per day. When i contacted Vodacom, they said it had nothing to do with them, and it was Part of my Voda Live package on my account.</p> <p>Despite allowing Third parties to make false Subscriptions on my Account without my knowledge or permission, Vodacom have simply made it my problem, and expect me to simply live with the Thousands of Rands Lost.</p> <p>I have been a Vodacom Customer for 23 Years and have Multiple accounts, and yet I have been dismissed without any assistance. it also Took them Months to respond to my queries while additional Charges went off my account.</p> <p>Is this the best we can expect from SA's Premium Cellphone Provider. ????</p> <p>I am reconsidering all my Accounts with Vodacom!!</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Aug 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Aug 2017, 10:58
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team