Vodacom Facebook Team And Shake Everyday is a ****

I am honestly fed up with the Vodacom Facebook team, I have been trying to reason with them regarding Shake Everyday reward since Saturday 20th March but till today we are getting nowhere.

Friday the 19th of March I played shake Everyday 6 times and I won 3 items, it was very clear that I won Digital Travel Accessory Bag, Dry Snoekel Mask and Orthopedic pillow. Then I dialed *133# to confirm that I really won those items since I did not receive confirmation sms and those items were there showing that I really won the, So I spent the whole day waiting for an sms or a call to claim them. I did not receive an sms or call regarding those items so on Saturday the 20th I contacted Vodacom Facebook team to assist me on this, The team asked for a screenshot, the phone I am using is not a smartphone so I cannot take a screenshot with it so they asked me to take a picture and send it. To my surprise when I dialed *133# to take the pictures I found them changed to 10% off.

I then informed the Vodacom Facebook team that the prizes have changed to 10% off, the team was so arrogant with their answer they did not even offer an apology, I then decided to go through the comments and I noticed that I was not the only one who was taken for a fool by Vodacom, I noticed that many of us won prizes on Friday the 19th and those prizes changed to 10% off the following day. But the Vodacom Facebook team turned a blind eye to that. All of us who won prizes did not receive confirmation sms, so I thought maybe their Shake Everyday **** system was flawed but they did not even offer an apology for that. I then noticed that this Shake Everyday is a ****, you win items then they automatically change to 10% off. The good thing is this thing did not only happen to me.

But that is not all, on Sunday the 21st I won Access to University Accredited Business course, again I did not receive any sms on how that works, I waited the whole day for an sms or a call from Vodacom. I normally win online courses and they clearly state that they are online but not this University Accredited Business Course. So I took a picture on my phone because it cannot take screenshots, I sent the photo to Vodacom Facebook team for clarity on that University Accredited course and I also explained that I received no sms regarding that reward. But instead of assisting me they asked for a bottom part of the message which was a separate reward. I explained that it was a separate reward but the Vodacom Facebook team with their arrogance chose not to understand and said they will only assist once I sent the bottom part. I then took picture of the bottom part and sent it, after receiving it they shifted their focus completely to the bottom part which was a separate reward and was definitely not the one I asked about. I spent the whole day talking to the Vodacom Facebook team and they kept on asking the same questions round and round not coming to any resolution or some kind of an explanation. Later last night they asked me to verify that I was the account holder, I did so but to my surprise there was still no resolution even today when I woke up. There was no investigation into the matter, just pure assumptions. Each and every question they ask I answer then they asked the very same questions they asked before, we keep going in circles with them and it is really tiring.

Today I played Shake everyday 6 times again and among those times I won first Access to an online finance course, the link I received re-directed me to Shaw Academy Website and after signing up they prompted me to enter my banking details. But that is not what I enquired about, I enquired about Access to University Accredited Design Course which says nothing about online and I did not receive an sms for this either. Again they shifted their focus to the online course I won and asked if I read terms and conditions on the website, still that is not what I enquired about, I enquired about a University course and they chose to reply about the online course. That is how arrogant the Vodacom Facebook team is.

This shows that Vodacom takes their customers for fools. You win prizes they change to 10% off. You win University course they change them to online courses without further clarification. Okay fine let's say you take the online course, exactly how are you going to study them without data. If you win an Online University course Vodacom should understand that to some of us we really want University education even if it is online but we can't afford them so they must be accompanied by data after signing up. Honestly Vodacom takes us for fools, there is no winning with their Shake Everyday Competition.