MD
Mahesh D

1 reviews | Active since Mar 2009

09 Feb 2018, 07:15

Vodacom Facebook Flex

I dialed *111*32# and nothing was laid out clearly on seeing zero rated access to Facebook.

How do you stop out of data rates being app**** to the use of Facebook by mistake?

Please can you provide an apk or instructions of the Facebook Lite App to access the zero rated service.

Can the zero rated service be app**** to Facebook messenger?

Please respond via email.

0
Replies (2)
Vodacom
Vodacom's reply09 Feb 2018, 08:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Feb 2018, 15:34
Official

Dear Mahesh,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

For your convenience, kindly see URL https://myvodacom.secure.vodacom.co.za/vodacom/services/internet/facebook-flex?icmp=Internal/NewHome/TopPortlets/R2/Campaign/FBFlex

Regards,
Vodacom Consumer Website Team