Vodacom

Ive been without internet for a week, I got a reference from the call centre and first they told me there is a fault on the fibre line,then when I phoned again 3 days later they said the line is fine its the modem, it will be sorted within 24 hours, like they say everytime I phone, well tommorow it will be a week without sorting anything out...so much for their 24 hours, I have no option to look at a different supplier, Really so disapointed with Voacom suppose to be customer service