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Warren M

1 reviews | Active since Jun 2020

22 Jun 2020, 14:26

Vodacom

i took out an Vodacom router deal that cost me R199 a mount. The first debit order went off in March an amount over R3000. I had it reversed and stop placed on it. I contacted the person that i took the router deal out with and they showed me emails saying it is fixed but still on my App it shows that im in arrears of almost R4000. I want to cancel my cell phone contract now but they wont allow me because of this arrears amount. I refuse to pay that amount because it was nit the deal i was given. And when i call in i get told to phone a different department every time. I would like them to sort this out asap and cancel all i have with vodacom because of this bad service. I have been with them all my life and did not expect this.

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Replies (2)
Vodacom
Vodacom's reply22 Jun 2020, 15:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
WM
Warren M's update24 Jun 2020, 11:17
Reviewer Update
I have queried about the debit order that went off in March for an amount over R3000 after I signed for a R199 contract.
You have informed me that this is all been fixed but yet no debit has gone off after that and my vodacom account shows over R4000 in arrears now...
Vodacom has now blocked my cell phone because of this..
I have phone the call center and every time I get sent from department to department. They informed me they looking into the matter and will come back to me...its been a week and know one has come back and now they blocking my cell phone..

This amount affect my ITC score and I have big plans on purchasing a house and this is setting me behind.

I am sick and tired of this up and down story and would like the arrears amount removed from my account and to cancel my cell phone contract and the router wifi contract asap.
This is the worst service because all i get is rude Call center agents and people that say they will come back to me but nobody does. Even on this site i was told i would be contacted and its been two days and not a word.

Regards

W Martin
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