LB
Leonie B
1 reviews | Active since Sept 2017
08 Oct 2019, 09:51
VODACOM
I was asking for a settlement of some of my contracts. On the settlement you have 14 days to pay. I was paying the day after I received settlement. They send me a account for all of my contracts again this month. Several emails were send with all documentation attached. Until today I did not received any feedback. I need somebody to help me with the problem please.
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Replies (2)
Vodacom's replyOfficial
08 Oct 2019, 10:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2019, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Oct 2019, 10:51Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query has already escalated to the Relevant Department and you were provided with feedback. With regards to your service request number ***, the feedback refers as follows: Explained to customer that September account in not included on settlement quote. Regards,Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query has already escalated to the Relevant Department and you were provided with feedback. With regards to your service request number ***, the feedback refers as follows: Explained to customer that September account in not included on settlement quote. Regards,Vodacom Consumer Website Team
Vodacom's reply21 Oct 2019, 10:51
Official
Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query has already escalated to the Relevant Department and you were provided with feedback. With regards to your service request number ***, the feedback refers as follows: Explained to customer that September account in not included on settlement quote. Regards,Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query has already escalated to the Relevant Department and you were provided with feedback. With regards to your service request number ***, the feedback refers as follows: Explained to customer that September account in not included on settlement quote. Regards,Vodacom Consumer Website Team