Vodacom
Last year on 29 October 2021, Calls have been logged to customercare email, numerous telephone calls since last month. To make matters worse, this was not the first time this has happened. The same situation was also experienced during June of 2020.
Call numbers ***; ***. Support has referred the calls, first was just closed, engineers were looking into the issue with no result.
The internet reception to the personal cellular number was repaired but the internet reception to the internet number is still unresolved.
A customer care consultant also contacted the client but with no result. The client also offered to install an amplifier and the consultant promised that a technician would contact the client. This promise never materialized.
Vodacom's customer care service is utterly poor! The consultants are friendly but the technical follow through leaves much to be desired!
I unfortunately then had to research other internet options because of the reception issue. I then signed up with a different internet company and I am extremely satisfied after trials were ran for a week now.
Today (2022/01/30), Vodacom cancellations department was contacted to cancel the internet contract. It was discovered that Robin never made the recommendation, the telephone call was eventually cut by Vodacom and the consultant never returned my call!
Vodacom's service is very weak and it is getting worse by the day. Numerous service requests were logged and calls made by me to remedy the reception issues. I am extremely disappointed in Vodacom's service. I sincerely hope that the managerial staff can remedy the image of the company.
PS: I still need to contact the internet contract please?
I unfortunately then had to research other internet options because of the reception issue. I then signed up with a different internet company and I am extremely satisfied after trials were ran for a week now.
Today (2022/01/30), Vodacom cancellations department was contacted to cancel the internet contract. It was discovered that Robin never made the recommendation, the telephone call was eventually cut by Vodacom and the consultant never returned my call!
Vodacom's service is very weak and it is getting worse by the day. Numerous service requests were logged and calls made by me to remedy the reception issues. I am extremely disappointed in Vodacom's service. I sincerely hope that the managerial staff can remedy the image of the company.
PS: I still need to contact the internet contract please?