A
Amanda
1 reviews | Active since Dec 2024
03 May 2025, 07:25
Vodacom
Hi, my name is Amanda. Last year October 2024 I received an sms stating that I have signed a cellphone contract with them. I'm not sure what happened but they kept on deduction g from my bank account. When they sent me a statement of the contract, the bank account registered versus my bank account are different things. Now, Vodacom has handed me over to the attorneys. I've been trying to explain to them that I did not sgn a contract with them with such an installment. I am worried now because this might lead to something else since they are ruining my name and reputation. I also need a reimbur*****t for the money they keep on deducting.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 May 2025, 18:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 May 2025, 18:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A
Amanda's updateReviewer Update
15 May 2025, 15:08Hi,
I would also like to know about
- The amount of money that Vodacom kept on deducting from my account, am I going to receive it back?
- This ***** is reflecting badly on my credit score, I checked it yesterday.
How does vodacom resolve this?
I would also like to know about
- The amount of money that Vodacom kept on deducting from my account, am I going to receive it back?
- This ***** is reflecting badly on my credit score, I checked it yesterday.
How does vodacom resolve this?
A
Amanda's update15 May 2025, 15:08
Reviewer Update
Hi,
I would also like to know about
- The amount of money that Vodacom kept on deducting from my account, am I going to receive it back?
- This ***** is reflecting badly on my credit score, I checked it yesterday.
How does vodacom resolve this?
I would also like to know about
- The amount of money that Vodacom kept on deducting from my account, am I going to receive it back?
- This ***** is reflecting badly on my credit score, I checked it yesterday.
How does vodacom resolve this?
A
Amanda's updateReviewer Update
19 May 2025, 12:37Hi,
I am following up regarding the above matter as I'm still receiving emails from HP attorneys.
I am following up regarding the above matter as I'm still receiving emails from HP attorneys.
A
Amanda's update19 May 2025, 12:37
Reviewer Update
Hi,
I am following up regarding the above matter as I'm still receiving emails from HP attorneys.
I am following up regarding the above matter as I'm still receiving emails from HP attorneys.
A
Amanda's updateReviewer Update
27 May 2025, 17:05Thank you, however there is no response regarding the amount of money that was taken from my bank account.
A
Amanda's update27 May 2025, 17:05
Reviewer Update
Thank you, however there is no response regarding the amount of money that was taken from my bank account.