VODACOM

I have had a contract with Vodacom for 20 odd years and have never had a problem with them and have always had fabulous service from them. I have been dealing with the Vodacom shop in De Ville Centre, and their service is unequalled.

Recently I wanted to upgrade my data contract as it was time. I was phoned by someone from Vodacom and I accepted the offer/contract they offered me. They told me that the sim card/device would be sent to me by RAM. I told them that I am on the road from 6.30 am to 6.30 pm but my sister and I share a flat and she can sign for me. I was told that there could be no "third party" deliveries. I then spoke to someone else at Vodacom who took all the details of my sister down, told me what we had to have ready when delivery arrived and then we sat back and waited for delivery. RAM was at the flat each day this week and refused to deliver the parcel to my sister as they had not been informed by Vodacom that they were able to have my sister accept delivery of the package. I have done nothing but fight and argue with Vodacom over this stupid package and to date still nothing has been delivered. I phoned again this morning and have insisted that the contract be cancelled and I will go in store at De Ville Centre and get my contract upgraded - with NO PROBLEMS. I WILL NEVER NEVER EVER USE THE ONE LINE service again!!!!! Inefficient and disgraceful service!!!!!!! I hope that this matter is going to be sorted out AS SOON AS POSSIBLE.