LB
Llewellyn B

1 reviews | Active since Oct 2021

04 Apr 2022, 11:01

Vodacom

Travelled to Mozambique on 14th August 2021 and returned on the 15th August 2021. I activated my international data roaming and upon return activated my Vadacom SA network. The strange thing is that the phone continued to charge my data as if i was still in Mozambique until the 19th of August 2021. I queried this problem and no Vodacom agent responded to me. The matter was allowed to continue until the 31 March 2022. My phone has been suspended now and i cannot get any joy from Vodacom. I have made about 30 call to the collections center and every time the consultant answers my call the the call drops. I must be honest the staff are not helpful

0
Replies (1)
Vodacom
Vodacom's reply04 Apr 2022, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team