MJ
Mlodawski J
1 reviews | Active since Aug 2020
05 Jul 2021, 17:49
Vodacom
My sister left the country 2 years ago. I just want to help her she is 88 years old and has a problem communicating via email and phone. She did cancel her account and paid R 2800 outstanding fee. Vodacom still charge her monthly R 800 She doesn't have her SIM CARD anymore. WE tried to solve with Vodacom but no replay . WILL YOU ADVISE ME WHAT TO DO I did send numerous emails.
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Vodacom's replyOfficial
06 Jul 2021, 07:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jul 2021, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team