NH
Natasha H
1 reviews | Active since Dec 2021
11 Jun 2024, 18:20
Vodacom
I absolutely hate the upgraded Vodacom app and I am disgusted in the fact that they overcharge on data bundles for 7 days and or 30 days and took away the "your town" where you can buy 1.2GB for 7 days at R21, in a matter of a week it has gone up to R30 for that option and now fallen away completely!!! That was my lifeline, so thank you for leaving me with a no data option!! Are you people trying to make up for lost money due to the please call me debacle. I am canceling my contract the end of the month. I have been a loyal customer for 20 years with 2 numbers and I am done with them!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Jun 2024, 08:15 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jun 2024, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NH
Natasha H's updateReviewer Update
15 Jun 2024, 17:41Still doesn't solve my problem as a consumer plus NO AGENT from Vodacom bothered to contact me as you so clearly stated....lies, lies, lies, but hey, I guess money talks and bull**** works.
NH
Natasha H's update15 Jun 2024, 17:41
Reviewer Update
Still doesn't solve my problem as a consumer plus NO AGENT from Vodacom bothered to contact me as you so clearly stated....lies, lies, lies, but hey, I guess money talks and bull**** works.