Vodacom

Item: Vodacom
Rating: 1
Author: Adele C

Good day. I cancelled my Vodacom contract last year. I wanted to buy something on credit today and it was declined because I have a bad credit record. I found out was wrong with my credit record Guess what? I owe Vodacom R1,77 from last year and August!!!!!!!!! Bad credit record because of R1,77!!!!!!!!! Really!!!!!!!!!! Vodacom had my account detail because I signed a debit order. They could not deducted the R1,77!!!!!!! They could not send me an invoice for the R1,77!!!!!!! They had all my detail from 2018. Now I must struggle to get my credit record good again because of R1,77 because Vodacom didn’t inform me about the R1,77!!!!!! What happened to the consumer act that is supposed to help us with such a ridiculous situation!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

31 Mar 2021, 13:29

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply31 Mar 2021, 13:29

Official

Adele C's updateReviewer Update

01 Apr 2021, 09:40

I am still waiting for someone to contact me and to send me an Invoice for the R1,77 to paid

Adele C's update01 Apr 2021, 09:40

Reviewer Update

I am still waiting for someone to contact me and to send me an Invoice for the R1,77 to paid