cK
christian K
1 reviews | Active since Jun 2020
09 Mar 2026, 10:47
Vodacom
On 2026/01/15, a Vodacom online person phoned me, and I tried to get upgrades, which was an epic fail. The wrong phone was sent to me, and I decided to return everything because it is still within 14 days. I have been trying to follow up to see if everything has been cancelled, and every time, nothing has been submitted on the system, or the system is down. Vodacom is not what it used to be, and it's always a mission to get upgrades or cancellations done. It leaves me no option but to leave Vodacom and take my business to MTN.
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Replies (2)
Vodacom's replyOfficial
09 Mar 2026, 11:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Mar 2026, 11:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
cK
christian K's updateReviewer Update
10 Mar 2026, 15:20So I would still be waiting for someone from Vodacom to contact me. I don't understand how I should wait 48 hours before someone at Vodacom phones me. Customer service is not difficult. I would like to take my business somewhere else. But anyway, don't think I'll win this battle.
cK
christian K's update10 Mar 2026, 15:20
Reviewer Update
So I would still be waiting for someone from Vodacom to contact me. I don't understand how I should wait 48 hours before someone at Vodacom phones me. Customer service is not difficult. I would like to take my business somewhere else. But anyway, don't think I'll win this battle.