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MS
Mercia S

1 reviews | Active since May 2020

21 May 2020, 15:36

Vodacom

Good day. I would please like to be assisted. I took out a contract with vodacom online about 2 weeks ago and I was given the Samsung A01 for R270. I was under the impression that I would get 2 phones for the price and on the 13th of May 2020 I received only 1 phone. So I went on to the vodacom online portal again and since then I have been trying to get hold of vodacom. The phone line gets cut off every time I speak to the supervisor as if he does not hear me and I neat to quarry my problem. If this is how vodacom assist their clients then I would rather want vodacom to cancel the contract because not even on their online site is there a Samsung A01 for R270. The online site gives 2 Samsung A01 phones for 260 and 1 Samsung A01 for R160. Can you please assist me in this matter because I wanted the 2 phones for R260 and not 1 for R270 and if I could not be assisted. I would like a call to cancel this contract and the phone can be picked up at my residence which I never used.

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Replies (2)
Vodacom
Vodacom's reply22 May 2020, 08:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MS
Mercia S's update25 Aug 2020, 21:10
Reviewer Update
Since the cancelation of this contract, I now have the problem that from that cancelation date. The phone has been picked up and content services has been added on my account which I did not subscribe to. I had to call last month to cancel these subscriptions and I have to say that I am disappointed with how vodacom handle their clients. I wanted to upgrade my contract with 2 Samsung phone's which is on sale with vodacom but now I have been informed that I have been subscribed to 3 gig data, 150 mb data and another 150 mb data with out my knowledge. The other content services which I have been subscribed to is game mine, vasp hero and I do not know what else because since the cancelation of this contract everything has been going wrong on my account. I am in the process of opening a ******** case of ***** for what is happening on my account because I did not subscribe to any of these content services and I did not take out 3 gig as well as two (2) 150 mb subscriptions on my account. It feels to me like vodacom is now in a fight with me because of the cancelation of the contract which I Canceled. The only way forward is to open a ******** case further for this content services which I did not subscribe to and which only came on to my account after canseling my upgrade product. I do not even know what I can say further regarding this because my account is now sky high and I have been a loyal customer to vodacom for year's. Last I would like to inform you that since my cancelation I have not received statements of my account from vodacom.