Vodacom

Good day, My whatsapp ticket doesnt work, i did report this with ref no *** on the 21 April. They did send me 1GB data because that is what i used instead of my whatsapp ticket. I just called 135 now, which the lady told me there i nowhere where i can query about this using the ref number. What is the point in sending me a ref number? She mentioned that they are possibly still try to resolve the problem. I need a more concrete answer to this problem. Regards, Belinda