PC
Penny C
1 reviews | Active since Jul 2019
12 Nov 2019, 11:22
Vodacom
Vodacom and their shocking service, pressed 1 star by mistake they should have big 0 . We have had no service for 5 days calls and wifi, this happens every 2 months or so, we phone customer care they dont log the calls, they just dont bother! Then the operator at the call centre asked me if I want to cancel the contract because you are unhappy, what kind of service is that. Vodacom shame on you!
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Vodacom's replyOfficial
12 Nov 2019, 11:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2019, 11:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Nov 2019, 14:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was already provided and your issue is resolved. Regards Consumer Website Team
Vodacom's reply18 Nov 2019, 14:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was already provided and your issue is resolved. Regards Consumer Website Team