Vodacom - Extremely useless service provider

I don't even know where to start, but let me start by saying that the rating given to Vodacom (Terrible) is even too much to rate them. If I had is my way, I have other words which can describe them.

Nonetheless, Vodacom had a promotion running in October 2020 for Fibre (8mbs), on a month-to-month contract for R 449.00. I app**** for this deal on the 26th October 2020, however Vodacom took 2 whole weeks to come and install. Once installation was done (not even much because all the wiring was already there because of my previous fibre line), my line didn't work. I battled for another week to "try" to get it sorted. Vodacom kept telling me the Service Provider needs to come and sort it out, but at the same time the Service Provider kept on telling me that Vodacom needs to sort it out, so in other words I was given the run around. I then told Vodacom to come and collect the router (which was unused), and not to bill me because I didn't use anything, and they mentioned that they will do so, and that I won't be charged. I kept on following up with them as to when will they collect, and kept mentioning to them that I don't want to be billed for a service that I didn't receive. Today, I received an invoice and statement from Vodacom, and guess what.....I was billed for +/- R700.00. The thing is, Vodacom staff do not help at all, and this is a given fact, they are quick to either cut you off whilst having a conversation with a colleague or they pass the buck....making you hold on forever. Nobody can ever assist, it is always a different department that can help you and when they transfer your call they cut you off, and they don't even have the decency to call you back.

What do you have to do to get help? Who do you contact?

2020 has been a rough year for everyone, many people have lost there jobs. Why not employ people who actually want to work?

I have been a loyal Vodacom client for the last 10 years, and it may seem that Vodacom is growing and moving places, however I don't after this experience I can easily say that I will not be doing any future business with Vodacom.