VODACOM EXTREMELY USELESS

still no feedback. respond VODA DOOM.... is there a negative star... Vodacom has really become useless over the years. this thing of having multiple call center contracts with external service providers is really not helping its customers... Michael called me on the 20th to offer me an upgrade after i had decided i wont be upgrading, he convinced me by offering me a Huawei 13 Pro with accessories. i did not get a call from the confirmation department. i had to call them on the 25th to follow up, they and was told parcel has just been dispatched. received the parcel on the 26th from Sky net, they did not call me, nor SMS to advise that the parcel is on its way. our Reception Teamed me to come collect my parcel. they did not even ask for my FICA documents. i got home all excited, only to be disappointed, they gave me the wrong phone. i called Vodacom on the 27th, spoke to Nompumelelo and she promised to request a pickup once the status changed to delivered on her side, she will monitor this and call me back with feedback, still no call... I called later on to check if Status has changed, Dinku assisted and advised that he will email cancellations while we wait for the status to change. like Nompumelelo he also promised to keep track and call back, still nothing. i called this morning to check if pickup was arranged, i was assisted by the MOST RUDEST GIRL 'LERATO', this Girl just tarnished the Vodacom Brand. am porting all my numbers from this SP, am so disappointed. come collect this delivery and cancel my upgrade. i don't want to deal with this useless VODACOM anymore, and why are your agents not allowed to give out their surnames, its the same story with all of them 'I am the only 'MICHAEL, LERATO, NOMPUMELELO & DINKU here' 😡😡😡😡😡😡😡

VodaDom... why am i not getting any feedback in regards to this escalation